I’d like to take this opportunity to thank you [Pauline], Jennifer and the team for all your efforts and for being so nice and making the process as straightforward as possible. I have not been the easiest client to deal with, causing unnecessary delays at the beginning, but this was my way of gaining some control over the situation. I’m glad my friend recommended you; I really appreciated all your prompt responses and invaluable advice (not always taken I know). I hope I don’t need your services again in the future! It’s a hard lesson to learn and one not to be repeated!